Cancellation Policy

We understand that plans can change. Here's our flexible cancellation policy designed to be fair for everyone.

Cancellation Timeline

72+ Hours

Full Refund

Cancel 3+ days before your trip for a complete refund

24-72 Hours

50% Refund

Partial refund for cancellations within this window

Under 24 Hours

No Refund

No refund for last-minute cancellations or no-shows

Detailed Policy

Free Cancellation (72+ Hours)

Full refund if you cancel 72 hours (3 days) or more before your scheduled departure
Refund processed within 3-5 business days to original payment method
No questions asked - we understand plans change
Cancellation must be submitted in writing (email or through our platform)

Partial Refund (24-72 Hours)

50% refund for cancellations made between 72 and 24 hours before the trip
Helps cover operational costs and lost booking opportunities
Refund processed within 3-5 business days
Written cancellation notice required

No Refund (Under 24 Hours)

No refund for cancellations made less than 24 hours before departure
No refund for no-shows or failure to arrive on time
Captain and crew have already been scheduled and prepared
Fuel and other resources have been allocated

Weather Cancellation Policy

Your Safety is Our Priority

If the captain determines that weather or sea conditions are unsafe for boating, we will:

Option 1: Reschedule

Reschedule your charter to another available date at no additional cost

Option 2: Full Refund

Receive a complete refund if rescheduling is not possible

Weather Conditions That May Affect Your Trip:

Thunderstorms or lightning in the area
High winds (typically over 25 mph sustained)
Rough seas or dangerous wave conditions
Dense fog reducing visibility
Any condition deemed unsafe by our experienced captain

Rescheduling Your Trip

Free Rescheduling

One free rescheduling allowed if done 48+ hours before departure
Subject to availability on your preferred new date
No additional fees for rescheduling within the same package type
Weather-related rescheduling is always free regardless of timing

Rescheduling Fees

$50 fee for rescheduling within 48 hours of departure (non-weather related)
Additional fees may apply if upgrading to a longer package
Downgrading to a shorter package will result in a partial refund

Important Notes

Written Notice Required

All cancellation and refund requests must be submitted in writing via email or through our booking platform.

Processing Time

Refunds are processed within 3-5 business days to your original payment method.

Credit Card Fees

Credit card processing fees may be non-refundable depending on the payment provider.

Group Bookings

Special cancellation terms may apply to group bookings or custom packages. Please contact us for details.

Need to Cancel or Reschedule?

Contact us as soon as possible to discuss your options. We're here to help make the process as smooth as possible.

Call: (860) 916-9146 Email: savvyefficientlogistics@gmail.com